Privacy policy
Khlay Labs (“we,” “our,” or “us”) recognizes the importance of protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or otherwise use our website and related services collectively referred to as the “Services.”
By using our Services, you agree to the terms of this Privacy Policy.
Collection of Information
We may collect and store certain information that you voluntarily provide when using our Services. This may include, but is not limited to:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Account registration information
- Order history
- Payment-related information
- Any information submitted through our contact forms, text line, or customer support communications
We may also collect certain technical information automatically when you interact with our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website activity
- Cookies and similar tracking technologies
Use of Information
We use the information we collect for legitimate business purposes, including but not limited to:
- Processing and fulfilling orders
- Creating and managing customer accounts
- Communicating with customers regarding orders, shipping, support, or account-related matters
- Verifying eligibility, age requirements, and account status
- Improving website functionality, security, and customer experience
- Preventing fraud, unauthorized transactions, abuse, or misuse of our Services
- Complying with applicable laws, regulations, processor requirements, and internal compliance policies
Khlay Labs products are offered for research use only and are not intended for human or animal consumption. Information may be reviewed as needed to help ensure compliance with our policies, disclaimers, and terms of use.
Sharing of Information
We do not sell your personal information.
We may share limited information with trusted third parties when necessary to operate our business and provide our Services. This may include:
- Shipping carriers
- Payment processors
- Fraud prevention and verification providers
- Website hosting, security, and analytics providers
- Customer support or communication platforms
- Legal, regulatory, or compliance professionals when necessary
Information is shared only as reasonably necessary to process transactions, fulfill orders, provide customer support, maintain website security, comply with legal obligations, or protect our business.
Data Security
We take reasonable security measures to help protect your personal information from unauthorized access, misuse, loss, or disclosure. These measures may include SSL encryption, secure website protocols, access controls, and other commercially reasonable safeguards.
However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Account Access and Correction
Customers may review, update, or correct certain account information by logging into their account on our website.
If you need assistance updating information or have questions regarding your account, you may contact us through our website contact form.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze traffic, support security features, and enhance the customer experience.
You may be able to disable cookies through your browser settings; however, some parts of the website may not function properly if cookies are disabled.
Age Restriction
You must be at least 21 years of age to use our Services, create an account, or place an order through our website.
By using our Services, you confirm that you meet this age requirement.
Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, account management, legal compliance, fraud prevention, dispute resolution, tax/accounting records, and internal business needs.
Legal Compliance and Protection
We may disclose information when required to do so by law, regulation, court order, legal process, or governmental request.
We may also disclose information when we believe it is necessary to protect our rights, enforce our policies, prevent fraud, investigate misuse of our Services, or protect the safety and security of our business, website, customers, or others.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any third-party websites or services they access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on our website with the revised effective date.
Your continued use of our Services after any updates are posted means you accept the revised Privacy Policy.
Governing Law
This Privacy Policy and your use of the Services shall be governed by the laws of the State of New Jersey, without regard to conflict of law principles.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact form on our website.