Refund policy

Return & Refund Policy

At Khlay Labs, all sales are considered final once an order has been placed and fulfilled.

Due to the nature of our products, we are unable to accept returns on opened, used, tampered-with, or unsealed products. Returns, refunds, replacements, or store credits may be reviewed on a case-by-case basis at our sole discretion.

Return Eligibility

To be considered for a return or refund review, the following conditions must be met:

  • The request must be made within 30 days of delivery
  • The product must be unopened, unused, sealed, and in its original condition
  • The customer must provide the order number and any requested supporting information
  • The product must not show signs of tampering, opening, damage caused after delivery, or improper handling/storage

Submitting a request does not guarantee approval. Each request is reviewed individually.

Non-Returnable Items

We do not accept returns or refunds for:

  • Opened products
  • Used products
  • Products with broken or missing seals
  • Products damaged after delivery
  • Products that have been improperly stored or handled
  • Orders placed by mistake
  • Customer refusal to accept delivery
  • Delays caused by the shipping carrier after the package has left our facility

Damaged During Shipping

If your order arrives damaged, please contact us as soon as possible at khlaylabs@gmail.com 

Damage claims must include:

  • Your order number
  • Clear photos of the damaged product
  • Clear photos of the packaging
  • Photos of the shipping label and box/mailers, if applicable
  • A brief description of the issue

Damaged shipment claims are reviewed on a case-by-case basis. Depending on the circumstances, Khlay Labs may offer a replacement, refund, store credit, or assist with filing a carrier claim.

Please keep all original packaging and damaged items until the claim review is complete, as the shipping carrier may require inspection.

Shipping Carrier Issues

Once an order has been transferred to the shipping carrier, transit times, delays, scans, routing, and delivery are outside of our direct control.

If a package is delayed, lost, or damaged while in transit, Khlay Labs may assist with opening a carrier investigation or claim when appropriate. Refunds or replacements related to carrier issues are not automatic and are reviewed on a case-by-case basis.

How to Request a Return or Refund Review

To request a review, please contact us at:

khlaylabs@gmail.com

Please include your full name, order number, reason for the request, and any supporting photos or documentation.

Final Decision

Khlay Labs reserves the right to approve, deny, or offer an alternative resolution for any return, refund, replacement, or store credit request at our sole discretion.